Quality Assurance Within Medical Physics

The Department operates the following Quality Management systems; these are externally audited by an officially approved certification body (SGS).

Specific groups within Medical Physics are currently accredited. Copies of the accreditation certificates can be viewed by clicking the appropriate link above. These certificates provide details of the groups accredited to each standard.  

Introduction to the Quality Management System  

Why have a Quality Management System? 

The QMS enables us to achieve the goals and objectives set out in our policy and strategy. It provides consistency in the processes used, and interacts with every activity beginning with the identification of customer requirements and ending with their satisfaction, at every transaction interface. 

Our fully documented QMS ensures two important requirements are met. 

  • The customer’s requirements – confidence in the ability of our department to deliver the desired service consistently meeting needs and expectations

  • The organisation’s requirements – both internally and externally, at an optimum cost with efficient use of available resources – materials, human, technology and information.

Quality Objectives / Customer Satisfaction

Objectives are set for each group aiming to provide a benchmark for quality.  Our performance against these objectives is continually monitored and reviewed quarterly by the Management team. 

Customer satisfaction is monitored regularly from various data sources and again the Management team reviews the results.   

This monitoring enables us to identify areas for improvement and ensures a continuing awareness of the perception of our services by the patient / customer.     

Please click on the appropriate links to view Quality Data

 

Questions 

  1. What are the ISO9001:2000 and ISO13485:2003 standards?

  2. Who are ISO?

  3. Who are SGS? 

 

1. What are the ISO9001:2000 and ISO13485:2003 standards? 

ISO9001:2000 is a quality system standard applicable to a diverse range of industries focusing on the continual improvement of processes.  

ISO13485:2003 is a quality system standard of similar content to ISO9001 but is specifically tailored to industries involved with medical devices 

2. Who are ISO? 

ISO ("International Organization for Standardisation") is a non-governmental organisation that comprises of a network of national standards institutes from 156 countries.  http://www.iso.org/iso/en/ISOOnline.frontpage 

3. Who are SGS? 

SGS stands for ‘Société Générale de Surveillance’.  They are an independent third party certification body who conduct annual surveillance audits to ensure compliance is maintained with the applicable standard.   

SGS are backed by accreditation to the United Kingdom Accreditation Service (UKAS), who are recognised by the Government as the sole national accreditation body for this purpose.  http://www.uk.sgs.com/

 

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Last Updated 20/02/2008

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